Sunday, October 13, 2019
In Loveing Memory Essay -- essays research papers
     I've learned that the people you care about most in life are taken from you too soon. It certainly is the truth. We were the bagel shop groupies as you would call us. More personally his bagel shop groupies practically there every day. Sue, Paulina, Gentile, Jessica, Phil, Ryan, Steve, Kevin, Nick, Glen, Ruben, and myself. The list could go on for hours on end but I have neither the time nor the heart to go on.           So as I was saying we were there almost everyday, and at the start of each day he was there to make us laugh, to make us smile, and to even get us into some trouble if the day permitted. No matter how you look at it though he was the kind of man who could swallow you with the warmth of his heart. He could make even your worst dreams seem like they weren't so bad; he was always there. They called him the giant because of his size, but we called him the giant because of his heart.      Alex was one of my closest friends. We went through a lot of things together. I couldn’t have imagined my life without him. None of us could have, but we soon found that we were going to have to do just that. I remember the day clear as crystal, although sometimes I wish the day had never come. I wish I could have taken that chance to tell him I loved him. I wish I could have said good-bye . I wish I could hear his voice just one last time. I wish that I could spend my life inside my junior year and never have to see the last day of school. For Alex would still be here alive and well for me to talk to and hug whenever I felt like it. If not for myself then for his family and loved ones so that their pain and suffering would end.      It had to have been around 6:00 in the morning, when I got there. I got there early because it was the last day of school. I didn’t want to miss a thing, but when I showed up no one was there and the store was closed. To me it seemed so strange and I thought to myself that something did not feel right. The bagel shop was never closed, it was like the post office or the mail rather, nor rain, nor sleet, nor snow                                &... ...;                                 Hervias 4 will wake up and it will all be gone in an instant.      From this experience I have learned that you should always leave loved ones with loving words for it maybe the last time that you will see them. I’ve learned that it’s not what you have in your life but who you have in your life that counts. I’ve learned that you can keep going long after you can’t. I've learned that our background and circumstances may have influenced who we are, but we are responsible for who we become. I’ve learned that maturity has more to do with the types of experiences you’ve had and less to do with how many birthdays you‘ve celebrated . I’ve learned that no matter how bad your heart is broken the world does not stop for your grief. I’ve learned that even when you think you have nothing left to give, a friend cries out and you will find the strength to help. Worst of all I’ve learned that the people you love most in life are taken from you too soon.
Saturday, October 12, 2019
An Application of Relational Dialectics Essay -- When Harry Met Sally
An Application of Relational Dialectics Leslie Baxter and Barbara Montgomery are interested in the communication that occurs in close relationships. I am going to focus on the three relational dialects which consist of connectedness-separateness, certainty-uncertainty, and openness-closedness. These three dialects are central to Baxter's and Montgomery's theory but they want to go more indepth than previous theorists have on these specific dialects. I will discuss this theory in the context of "When Harry Met Sally." Connectedness-Separateness: Billy Crystal plays "Harry," a man who believes that women and men can not be friends. Men always have sex on their minds so it interferes with the chance to be plutonic friends with women. He shows a separateness from women because he doesn't want to get to close to Meg Ryan who plays "Sally," a woman who believes the exact opposite. Their relationship starts out with contraditions and continues throughout the movie. As years pass, they meet up with one another again and continue their argument over the relationship between men ...
Friday, October 11, 2019
Metrics
The constant expansion in the services industry, particularly in hotel and restaurant management, had brought managers and business owners whose specialty is providing service-oriented fields to acquire practical and depth understanding about the industry. Dominantly in the business industry, providing reliable and customer-friendly services, is of high concern to provide both customers and organizations expectations mutually. And still growing, further sophisticated technical supervision must be practiced to excel and gain in the competition. Innovation is the key focus to excel in the industry.Utilizing service management for proper handling and delivery of services is the aspect which the services industry must set a priority in their areas of concern for promotion and company’s growth – including industries in health care, caterers, manufacturers and suppliers, tourism and financial services.Organizations must set the difference between the idea of customer satisfac tion and service of quality rendered to clients. Although sometimes considered ambiguous, a specific label is required that will detach these important entities with regards in providing services of which supposed as one. Both are correlated in terms of industrial needs but different. Customers may vary on every organization to which they provide their products, be of services or goods, by some mechanism acceptable in the industry’s marketplace. Of course, getting through the competition in the market is another endeavor which organization needs focus.Customer satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace (Wikipedia, 2006). Once customer’s expectations are exceeded, the organization will attain high levels of customer satisfaction and will create â€Å"customer delight.† This implies that organization must possess the ability to fulfi ll the consumers’ needs through business, emotional and psychological aspects.The interaction between the service provider and the recipient, which are the customers, must not be in idle to properly measure the level of satisfaction. Proper attitude in dealing with varied customers should be considered; knowing their attitudes, feedbacks or commendations can contribute in determining the organization’s marketing strategies. Basically, organizations aim is to retain customers in patronizing their services offered and the target of increasing the number of loyal customers and eventually increasing the organization’s revenues.Although customer satisfaction may vary from customer-to-customer, it is important to consider that physical and psychological characteristics which play a very important factor in measuring the degree where customers satisfy with the organization’s services. Comparatively speaking, the customer’s expectation can be evaluated wit h the customer’s experience prior relevant to the services the organization delivers. Organization must take into account that satisfaction is not quantitatively measured since it is more of a psychological aspect; it is more of the qualitative. And, service of quality will be now measured.Commonly, customers define ‘quality’ as they are met by their perception and experience. This is the degree or level of customer’s satisfaction with the services or products an organization offers dependently to the environment and the kind of service given. It is difficult to conform to the expectations of the customers needs with the level they require with regards to efficiency, quality, flexibility, and dependability to the services delivered.To achieve this, Total Quality Management (TQM) is applied. TQM is management philosophy committed to a focus on continuous improvements of product and services with the involvement of the entire workforce. This principle is a l ong-term process to sustain business excellence and the comprehensively and continuously involvement of all organization functions. Through this method, organization can now have the adequate knowledge where the mistake has been made and will consider as factors. These factors are then submitted into variety of measurements, commonly the Critical Incident Technique (CIT) and Attribution Based Method (ABM).Critical Incident Technique (CIT) is used for collecting direct observation from customers’ experience in relation to the services or products the organization provides. This is a flexible method which relies on determining and reviewing the collected information from the participants. Data are then submitted for fact finding to determine the issues encountered. Evaluation is followed to find solutions and resolve the raised issues to cause no further problem. The foundation of this technique was laid by the studies of Sir Francis Galton (circa 1930). This method can also av oid the stereotype opinions about the organization.This technique is more of academic since it use the qualitative research method. Identifying atypical events that may be missed by other methods can be eliminated using this technique. Also, this is expensive and provides rich information needed for fact-finding related to the issues. Disadvantage to this is that the information collected relies mostly on memory; events may be inaccurate or may even go unreported.Attribution Base Methods (ATM) focuses on risk and performance with a direct focus on standards of service. Using this methods, organization conceptualize the service or product must remain of standard or of higher level. Aiming to retain loyal customers and bringing a number in, suggest that regular raise of standards is made to meet different expectation level amongst customers. Organization intends to have the quality of excelling; possessing good merits in high degree.Some organization uses the customer satisfaction survey procedure. This is an efficient and easiest way to measure service quality which may be viewed as facile. Obtaining customers’ feedback helps ensure business is meeting the needs of customers and giving insights on which aspects needs improvement where changes should be made to increase customers’ overall satisfaction with regards to quality service. Lack of gathered details during the survey may cause some problems in measuring the relation of problems to the factors involved.SERVQUAL (Service Quality), derived from LODGSERV, is a method developed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. This technique is used in achieving gap analysis in an organization to gauge its service quality construct performance against customer service quality needs. Basically, this method is used to improve service quality when faults are detected to the service or product customer receives. Using this method demands to show the discrepancy between customer†™s expectation and customer’s perception, both must be answered to measure the customer’s attitude towards a service offered.This methodology comprises 5 key dimensions; tangibles, reliability, responsiveness, assurance and empathy. In the hospitality industry, it is necessary to do a qualitative study. In healthcare, SERVQUAL is used in determining issues between management, staff and the services offered to solve practical problems. This may be considered as an academic method as it uses professional surveys. Additionally, this provides assessment with the desired and actual performance; maximize service quality whilst costs are controlled. Comment box or card and survey questions can be used, usually present in most establishments especially in hotel rooms, restaurants and other servicing field.The International Organization for Standardization (ISO) program can also be used to measure quality assurance. Particularly, ISO 9000 family offers organizations with qual ity assurance seeking advantage through the implementation of a quality management system. The common notion of customer to an organization (like hotels, clinics, medical institution and the related) which acquired an ISO certification equally delivers their desired service quality – expectation and the confidence of customer are at high degree. With that, the service industry is determined to subscribe ISO service to obtain the certification. Similar to ISO, EFQM (European Foundation for Quality Management) was developed aiming service quality excellence driving organizations to be more competitive.There are many approaches in achieving sustainable excellence in all aspects of performance. Both deliver practical analysis to organizations seeking assessment with regards to their level of excellence to carry customer’s wants and expectations. Bearing the positive impact to potential customers, the organization must maintain their excellence or even increase service qual ity.Still at high priority, Total Quality Management (TQM), assist organizations to sustain customer’s quality satisfaction. The management and employees must be involved in the continuous development of products and services offered. Combining quality and management methods, TQM remains a necessary tool for organizations in achieving aims of increasing business and minimizing loss. Continuous improvement must deal not only with improving results, but more importantly with improving capabilities to produce better results in the future.Examining the various methodologies discussed may seem analogous. Their main purpose is to help organization attain the aim of delivering excellent services and products with proper management. In the hostility industry, it is advisable to know the expectations and needs of customer to retain loyal customers and attract prospect clients due to the industry’s high competition. Relevant information gathered is essential for quality analysis to achieve excellence in the services offered. Every department in the organization plays an important role for the continuous development and seizing in the boost of hostility market.Although some may say it is academic or facile, the important thing here is to deliver the needs and customer satisfaction. The mentioned methods or techniques can be applied differently on various industry; dependent on the level of issues and technical problems. Furthermore, to close gaps amongst customer-provider relation, service industry should focus to be more customer-oriented. Hence, service industry requires continues progress. This venture may be difficult, comprehensive, and a long-term process in maintaining the commitment of excellent service management.List of ReferencesParasuraman, Zeithaml, and Berry (1994). Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Marketing, 70 (3) Fall, 201-230.Wikipedia. (200 6). Customer Satisfaction. Retrieved July 20, 2006, from the       Wikipedia Website: http://en.wikipedia.org/wiki/Customer_satisfaction.Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perception and Expectations. The Free Press.Parasuraman, A.; Berry, L. L.; Zeithaml, V. A. (1988), SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, , 64, 12-40.Stephen, H. (1991). Why Quality Circles failed but Total Quality management might succeed. British Journal of Industrial Relations, 29(4), 541-568.Anderson, Kristin & Kerr, Carol (2002). Customer Relationship Management.Berry, Leonard L; Parasuraman, A; Zeithaml, Valarie; Adsit, Dennis (1994). Improving service quality in America: Lessons learned; Executive commentary. The Academy of Management Executive. May. Favell, Andy (2002). Opinion Sites Offer Guidance To E-Commerce Consumers. The Wall Street Journal.
Thursday, October 10, 2019
Discuss Andrew Jackson’s political, social, and economic beliefs
Andrew Jackson, a self-made man, frontiersman, and military hero, was the first President from west of the Appalachians. He was identified with a new kind of democracyâ€â€a democracy embracing the entire population rather than only those who were wealthy or owned property. Jackson was neither an original nor a profound thinker, and did not always follow or understand the principles of the â€Å"Jacksonian democracy†that bears his name.However, he did know to interpret the aspirations and viewpoints of the common people who were clamoring for a voice in government. Jackson was a skilled and astute politician, who molded a faction composed mostly of Southerners and Westerners into the Democratic Party. Although politically conservative and a believer in states’ rights, he expanded the powers of the Presidency and was fervently committed to the preservation of the Union.Jackson had a domineering personality. He was proud, ambitious, and aggressive. Throughout his life , his temper frequently caused him to act hastily or injudiciously, and he was often swayed by personal prejudices. However, his fearless, honesty, and loyalty endeared him to wide sections of populace. His influence was felt well beyond his two terms, and the period from his election of that of Abraham Lincoln is often referred to as the â€Å"Age of Jackson. â€
Wednesday, October 9, 2019
Educational Assistance Essay
I am currently employed as a bagger at H-E-B and would very much like to be considered for the educational assistance program you offer to employees. I want to go to college to be a pharmacist when I complete high school and am already taking a pharmacy technician class along with my other classes. I know H-E-B is a wonderful place to work, not just because I already work there but because my father has worked as a truck driver there for 15 years. H-E-B is very steady, has good benefits and most importantly, treats their employees like family. I can’t think of any other workplace that can keep their employees loyalty like that. I know there is a growing need for pharmacists and with the way H-E-B has added deli’s, floral dept and pharmacies to keep up with today’s markets, I can get my degree and become a part of all that. Pharmacists are in need more and more and cannot think of anywhere I would rather put my degree to work than H-E-B. All I ask for is the chance to become a registered pharmacist and join the pharmacy staff at H-E-B. This company has been around for 100 years and with the loyalty of people like myself and my father, will be around for many more. This is my chance to fulfill my dream of becoming a pharmacist and advance my career within a company I care about. I sincerely hope you will grant my request for educational assistance and help me make continue the H-E-B tradition of quality service and a family atmosphere. If you approve my request, I will work hard to make you glad you gave this opportunity and when I become a pharmacist, I will able to help the people who work and shop H-E-B on a regular basis.
Week 2 group assignment Essay Example | Topics and Well Written Essays - 500 words
Week 2 group assignment - Essay Example This might be because they knew that there current warehouse would not process any problem for the Medical Instrument Inc. hardware, thus restraining from entertaining any arbitration clause. Another reason might be that, in spite of arbitration being of low cost, CP perhaps didn’t see the need or any problem which may call upon such procedure. Nevertheless, the very next lease contained the formerly absent arbitration clause. (Cross, 2011) This step could mean that Commercial Properties either knew about the defaults of their new warehouse or had projected that the coming years might be less difficult with MII if they have an arbitration clause in an agreement. As the main aim of arbitration is to ensure that the opposing parties can settle any dispute without rushing to a trial and can overcome a conflict with the presence of a third party, which will also be able to make a neutral decision based on the evidences and witnesses. Hence, the decision to include the clause in new lease seemed viable. Travelling to California for the arbitration procedure will be essential for MII because it’s mandatory that any tenant who needs to have an access to the attribution clause will have to go through the CP’s home state of California. (Cross, 2011) On the surface there is no reason to rule the arbitration clause invalid, as the MII signed the lease papers without any objection. Moreover, MII also informed the CP about the leakage as soon as the problem surfaced. On the other hand, this clause can also be declared invalid if the CP claimed it to be too burdensome (Cross, 2011). Q3. The two cases concerning the arbitration method are Brower vs. Gateway Inc. and Green tea Financial Corporation vs. Randolph. Both the two cases discussed the dispute and how arbitration clause worked out form them. However, both the cases did not held much relevancy for the CP vs. MII case as the former cases already had an agreement on arbitration clause from the start of the
Monday, October 7, 2019
Assignement #4 Assignment Example | Topics and Well Written Essays - 250 words
Assignement #4 - Assignment Example Hence Type II error would occur if it was concluded that the infants did not detect any difference between the slides, when in fact they did. Study #2 - Some athletes will be given training in a new imaging procedure that they are to use just prior to shooting foul shots; they will be compared with other athletes not given any special training. (4 points) c. Let us consider the case when the null hypothesis is true. That is, the special training did not have any significant effect on the athletes. But if this hypothesis is rejected, this leads to an error called Type I Error which occurs when the null hypothesis is rejected even when it is true. Hence Type I error would occur if it was concluded that the special training had significant effect on the athletes, when in fact it did not. d. Let us consider the case when the null hypothesis is false. That is, the special training had significant effect on the athletes. But if this hypothesis is accepted, this leads to an error called Type II Error which occurs when the null hypothesis is accepted even when it is false. Hence Type II error would occur if it was concluded that the special training did not have any significant effect on the athletes, when in fact they
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